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How toHere you will find instructions for the many different options available to you in your ShopOnMain merchant account. Anywhere from simple navigation, to changing orders, we've got you covered.

I need to know if a charge has been voided

by kearal 0 Comments
For example: an order was cancelled and you need to know if the charge was refunded or voided. Voided means the charge was cancelled before it went through to the bank, so the customer doesn’t have to wait the so many business days their financial institute requires before they get their money back. Click on [...]
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I need to find the transaction amounts for an order

by kearal 0 Comments
For example: a customer has asked how much was charged or refunded on their card. Click on Orders Orders is located in the menu on the left hand side of your account. Search for the order you need to edit If you have the customer’s name or email address, you can type it in there [...]
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I need to find the payment method of an order

by kearal 0 Comments
For example: a customer might forget how they paid for something and has asked you to look into it for them and refresh their memory. Click on Orders Orders is located in the menu on the left hand side of your account. Search for the order you need to edit If you have the customer’s [...]
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I need to remove an item from an order

by kearal 0 Comments
When a customer adds an item to their cart and later changes their mind, or if the item was added by accident, you would need to go into the order and remove it. Click on Orders Orders is located in the menu on the left hand side of your account. Search for the order you [...]
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I need to decrease the amount of an order

by kearal 0 Comments
For example: a product wasn’t charged properly and you need to correct the amount of the order, or you’re giving an extra discount to the customer. Click on Orders Orders is located in the menu on the left hand side of your account. Search for the order you need to edit If you have the [...]
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I need to increase the amount of an order

by kearal 0 Comments
For example: a product wasn’t charged properly and you need to add the difference to the order. Click on Orders Orders is located in the menu on the left hand side of your account. Search for the order you need to edit If you have the customer’s name or email address, you can type it [...]
14 views

I need to add a custom item to an order

by kearal 0 Comments
An example of when this would be necessary is if a customer contacts you saying looking to buy a product that you happen to have, but is not currently in your ShopOnMain catalog. Click Orders Orders is located in the menu on the left hand side of your account. Search for the order you need [...]
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I need to add an existing product to an order

by kearal 0 Comments
An example of when this would be necessary is if a customer contacts you saying they had found another product they wanted after already placing their order and they’ve asked if you could add it to their order for them. Click on Orders Orders is located in the menu on the left hand side of [...]
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I need to change the shipping address in an order

by kearal 0 Comments
Sometimes the address in an order needs to be changed. The reasons can vary from the customer having entered in the wrong address by mistake, or a typo that might prevent the shipment. Click on Orders Orders is located in the menu on the left hand side of your account. Select the order you need [...]
11 views

I need to change the default image/video for a product

by kearal 0 Comments
This lesson will give you instructions on how to change the default image for an existing product. The default image is the primary photo or video for the product, the first thing the shoppers will see about it. Click on Catalog Catalog is located in the menu on the left hand side of your account. [...]
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