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For example: an order was cancelled and you need to know if the charge was refunded or voided. Voided means the charge was cancelled before it went through to the bank, so the customer doesn’t have to wait the so many business days their financial institute requires before they get their money back. Click on [...]

For example: a customer has asked how much was charged or refunded on their card. Click on Orders Orders is located in the menu on the left hand side of your account. Search for the order you need to edit If you have the customer’s name or email address, you can type it in there [...]

For example: a customer might forget how they paid for something and has asked you to look into it for them and refresh their memory. Click on Orders Orders is located in the menu on the left hand side of your account. Search for the order you need to edit If you have the customer’s [...]

When a customer adds an item to their cart and later changes their mind, or if the item was added by accident, you would need to go into the order and remove it. Click on Orders Orders is located in the menu on the left hand side of your account. Search for the order you [...]

For example: a product wasn’t charged properly and you need to correct the amount of the order, or you’re giving an extra discount to the customer. Click on Orders Orders is located in the menu on the left hand side of your account. Search for the order you need to edit If you have the [...]

For example: a product wasn’t charged properly and you need to add the difference to the order. Click on Orders Orders is located in the menu on the left hand side of your account. Search for the order you need to edit If you have the customer’s name or email address, you can type it [...]

An example of when this would be necessary is if a customer contacts you saying looking to buy a product that you happen to have, but is not currently in your ShopOnMain catalog. Click Orders Orders is located in the menu on the left hand side of your account. Search for the order you need [...]

An example of when this would be necessary is if a customer contacts you saying they had found another product they wanted after already placing their order and they’ve asked if you could add it to their order for them. Click on Orders Orders is located in the menu on the left hand side of [...]

Sometimes the address in an order needs to be changed. The reasons can vary from the customer having entered in the wrong address by mistake, or a typo that might prevent the shipment. Click on Orders Orders is located in the menu on the left hand side of your account. Select the order you need [...]

This lesson will give you instructions on how to change the default image for an existing product. The default image is the primary photo or video for the product, the first thing the shoppers will see about it. Click on Catalog Catalog is located in the menu on the left hand side of your account. [...]