28 Articles

Blog

How toHere you will find instructions for the many different options available to you in your ShopOnMain merchant account. Anywhere from simple navigation, to changing orders, we've got you covered.

I need to add a new photo/video to a product

by kearal 0 Comments
These are the steps you will take in order to add a new picture or video to an existing product in your Catalog. Click on Catalog Catalog is located in the menu on the left hand side of your account. Select the product you want to add a picture/video to Find the product you wish [...]
3 views

I need to change the status of an order

by kearal 0 Comments
When the status of an order changes, such as a need to place the order on hold or a cancellation, you will need to go into the order and update the status. Click on Orders Orders is located in the menu on the left hand side of your account. Select the order ID for the [...]
6 views

Viewing the Transaction of an Order

by kearal 0 Comments
View Order Transaction View the transaction details of an order, i.e. payment method, payment amount, and date of transaction. Click on Orders Select the ID of the order you wish to view Click on the Txns (Transactions) Tab     Type: charge completed or failed, and the payment method used (only the last for digits [...]
5 views

Adding Shipment Details

by kearal 0 Comments
Add Shipment Details After shipping out an order, you will need to add the shipping details to that order in your account. Click on Orders Select the ID for the Order you wish to update Click on Shipments Tab   After you have shipped an order, you will need to enter in the details to [...]
7 views

Orders Overview

by kearal 0 Comments
Orders Overview Basic understanding of the Orders tab. Click on Orders Clicking on Orders from the menu on the left will take you to the liston orders that have been placed to your shop. Search, manually add, and view and edit your orders. Here you can search for a specific order if you know the [...]
4 views

Adding and Viewing Order Notes

by kearal 0 Comments
Adding and Viewing Order Notes After any type communication with a customer, or changes to an order, a note should be added to the order/customer for future reference. Click on Orders Select the ID to order you wish to view or edit Click Notes Tab Here is where you can add notes and view any [...]
4 views

Cancel and Refund an Order

by kearal 0 Comments
Cancel and Refund an Order Click on Orders Select the ID for the order you wish to cancel and/or refund In the Main Tab Change the Status to cancelled From the drop down menu, select Cancelled and then click on Update Status. Go into the Cart Click on the minuscule icon to initiate refund Do [...]
28 views

Navigation – Understanding your Dashboard

by jenng 0 Comments
Basic navigation for your ShopOnMain account. Click on the video play button below for a quick video tutorial, or you can scroll down to view simple screenshots and written instructions. Main Dashboard and Logging Out After logging in to your ShopOnMain Merchant account, you will come to your main page. This is called the Dashboard. [...]
10 views

Editing Basic Account Information

by kearal 0 Comments
Click on the video play button below for a quick video tutorial, or you can scroll down to view simple screenshots and written instructions.   Click on My Account   Update your information   Here you can updated your Name, Email address, and Phone number. The information here is for you and us, it will [...]
5 views