Cancel and Refund an Order

by kearal 0 Comments

Cancel and Refund an Order

Click on Orders

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Select the ID for the order you wish to cancel and/or refund

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In the Main Tab

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Change the Status to cancelled

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From the drop down menu, select Cancelled and then click on Update Status.

Go into the Cart

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Click on the minuscule icon to initiate refund

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Do this for each item in the cart that needs to be refunded. If you’re cancelling an order, every item will need to be refunded.

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After clicking on the minuscule icon, if the removal was successful, a line will be drawn through the item.

Click on Txns (Transactions) tab

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Select Refund

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You’ll notice the amount in the box to the right of the transaction will now have a negative symbol, “-“. Click on the Refund button to process the refund and finalize the cancellation.

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A successful refund will look like this. You will see the initial charge at the bottom, with the refund just above. The red number in parenthesis indicates a refund. You can also see what kind of charge it is on the left under Type.